1. The Financial Services Authority (FSA)
The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.
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2. Whose products do we offer?
Insurance
We offer products from a range of insurers for Buildings and Contents Insurance, Accident Sickness and Unemployment Contracts and Life and Critical Illness cover.
Mortgages
We offer mortgages from the whole market.
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3. Which service will we provide you with?
Insurance
We will advise and make a recommendation for you after we have assessed your needs for Buildings and Contents Insurance, Accident Sickness and Unemployment Contracts and Life and Critical Illness Cover.
Mortgages We will advise and make a recommendation for you after we have assessed your needs.
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4. What will you have to pay us for our services?
Insurance
No Fee.
Mortgages A fee of £150.00 payable at the outset
A fee of £495.00 payable on receipt of a mortgage offer. We will also be paid commission by the lender.
You will receive a key facts illustration when considering a particular mortgage which will tell you about any fees relating to it.
Refund of fees
If we charge you a fee, and your mortgage does not go ahead, you will receive:
No refund.
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5. Who regulates us?
Mortgage Market Ltd , Sawood House, Sawood, Oxenhope, West Yorkshire, BD22 9SP is authorised and regulated by the Financial Services Authority. Our FSA Register number is 305559. Our permitted business is advising on and arranging mortgages and non-investment insurance business. You can check this on the FSA's Register by visiting the FSA's website www.fsa.gov.uk/register/ or by contacting the FSA on 0845 606 1234.
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6. What to do if you have a complaint
If you wish to register a complaint, please contact us:
...in writing Write to:
Mortgage Market Ltd , Complaints Department, Sawood House, Sawood, Oxenhope, West Yorkshire, BD22 9SP
...by phone Telephone:
01535 640079
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
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7. Are we covered by the Financial Services Compensation Scheme (FSCS
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
Insurance
Insurance advising and arranging is covered for 100% of the first £2000 and 90% of the remainder of the claim, without upper limit.
Mortgages
Mortgage advising and arranging is covered for 100% of the first £30,000 and 90% of the next £20,000 so the maximum compensation is £48,000.
Further information about the compensation scheme arrangements is available from the FSCS.
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